Service Guarantee
Our customers receive the best service before and after the purchase. Promised! That is the be-all and end-all for us and is simply part of a serious and sensible specialist dealer. For us, it is important that you always receive the best service, even long after your purchase.
With us you get more.
- Authorized specialized trade in different locations and sales representatives
- Free advice
- Always the right instrument
- Trained personnel
- Huge stock
- Original goods from official distributors
- 3 years warranty
- 1 month right of withdrawal
- Free premium shipping from 25 Euro
- Certified, self-developed webshop systems
- Absolute transparency
- Own service workshops
- Spare parts service
- Repair service
- Case construction service
- Financing service
- Rental service
- Guitar check
Authorized specialized trade in different locations an sales representatives
In order to be allowed to trade with high-quality instruments or professional music technology, one must be professionally qualified by training courses and expressly authorized by the manufacturer. As a rule, this also includes at least one retail shop and a corresponding purchase quantity of individual products. You will find us at 5 different locations. If required, our sales representatives will visit you and advise you directly on site.
Professional advice is and remains free of charge for our customers. We also help you if further questions arise during the use of the product. To be honest, we like to solve new puzzles and learn new things.
Of course you can buy single guitars or pianos from us for several thousand Euros, but is this also the right thing for you? Here our team pays special attention to you and your needs. You only get what you really need and when you are ready for the next level, we will be happy to advise you again.
Our 60-strong team consists of musicians, DJs, organizers, guitar tuners, speaker builders, music producers and so on and so forth. Each of them is a specialist in his field and of course looks beyond his own nose. In addition to various specialist training courses and visits to trade fairs, the colleagues are also constantly further educating themselves in at least one other range of products. There's no question that we can't know everything. If we are not able to answer a request directly, we will immediately find out about our hot wires and let you know immediately.
As a specialised trade with several branches, we also have our own and correspondingly large central warehouse. There we constantly stock over 13,000 different articles in over 125,000 units. In this way, we can guarantee you immediate and fast delivery of your desired item at all times.
Original goods from official distributors
We deal exclusively with original goods from official distributors authorized by manufacturers. This guarantees the appropriate quality, compliance with the relevant legal standards and safety when using the products.
We are convinced that the products we offer meet the highest quality standards. That is why we extend the manufacturer's warranty and offer you an extended warranty in addition to the legal requirements: at no additional cost. Here you can find our warranty conditions.
We voluntarily and free of charge extend the period of the legally prescribed right of withdrawal from 14 days to one month. So you can examine and test in all peace the article of your choice extensively and heart and kidneys. Here you will find our cancellation policy.
Free premium shipping from 25 Euro
Our partner - whether large letter, parcel or bulky goods - is Deutsche Post / DHL. Due to the short distance to the Halle/Leipzig hub, the delivery times are 1-2 days and are therefore very often less than 20 hours in Germany. Further additional costs are not due for this service. The shipping costs for orders over 25 euros within Germany we take over. Here you will find our shipping costs overview.
Certified, self-developed webshop systems
Our webshop is a complete in-house development, which we have programmed over several years and optimized for speed. It is completely SSL encrypted, DSGVO compliant, tested by the merchant association and certified by Trusted Shops. The Musikhaus Korn Webshop is basically data volume conserving and on each device also with bad connection fast available. We are so proud of our shop that since 2015 we have celebrated the "Happy Relaunch Day" every year on January 5.
Absolute transparency and honesty in sales are our top priorities. With us you always know what and when it will be with you and where with KORN and in which quantity the articles physically store. Also in the shopping cart we inform you which products have to be forwarded. Our purchasing team is in constant contact with our suppliers. Thus we are also constantly informed about future delivery dates.
We have several service workshops where we can quickly and easily take a close look at your "darlings". Usually we can solve the problem ourselves or perform the "operation" with us. If this should not be possible with us, we fall back on our partners and suppliers, who support us here energetically. No matter how: We solve the case in any case.
Our service colleagues are specialists in finding special spare parts. So if you can't find the part you are looking for in our shop search or if you are looking for a special spare part, you can contact our detectives free of charge using this spare part form .
Maybe a repair is necessary after years of faultless operation? For these cases we have our own service workshop. There we handle all necessary repairs quickly and easily and take care of everything necessary in the event of a warranty claim. Here you can make your repair inquiry .
Are you looking for a suitable case? Then your search ends here, because we manufacture tailor-made hardcases directly at KORN. The cases are handmade by our experienced casebuilders and meet our high standards of 100% high quality cases. Our casebuilders are supported by a modern machine park with which it is possible to reproduce cases quickly, accurately and 1:1. Our experience and the requests we have received so far have shown us that you can really do almost anything. Here you can find all information about KORN Cases.
Are you planning a major purchase or would you like to pay relaxed in monthly installments? Then we recommend our financing service. We work together with various partners, from whom we also receive feedback in our branches within a few minutes. Of course, you can also make the payment by installment purchase or financing yourself in our online shop. You can find all the information you need here: Ratenkauf by easyCredit, Finanzierung ConsorsFinanz.
From larger events, city festivals and parties to small meetings, technology for recording studios or musical instruments for home use: we rent out the right technology or personnel for every occasion. Our team is there to advise you or provide on-site support. We offer a special service for musical instruments. You can rent these from us on a long-term basis and, if you wish, take them over afterwards. The rental price will be credited at 100% when the instrument is taken over. Here you will find all information about about renting music technology and musical instruments.
For all guitars purchased in our stores, we offer a free review. If necessary, we will then give you a recommendation for action and inform you about the necessary measures and costs. If you wish, we will also carry out the modifications for you in one of our service workshops after your approval.